Refund & Cancellation

All programs are donation-based – registration is free; contribution is voluntary. There is no fee to cancel or refund.

• You can cancel your registration any time from My account (website) or Me (app).
• If we cancel or reschedule a program, we will inform registered members by email, WhatsApp, phone or app notification.

Contributions are voluntary gifts and are generally not refundable. We will refund a contribution made in error, for example:

• a duplicate payment, or a wrong amount entered by mistake;
• a payment made without your authorisation.

To ask for a refund, email anandamfoundationngo@gmail.com or call +91 63511 63525 within 7 days of the payment with your name, the date, amount and the Razorpay payment ID or receipt number. Approved refunds go back to the original payment method (UPI, card or bank account), usually within 5–7 working days after approval, depending on your bank. The receipt issued for a refunded contribution is cancelled and cannot be used for an 80G tax claim.

• You can change, pause or cancel a monthly contribution any time from My account or the app. No further payments are collected after cancellation.
• Cancel before the next due date to stop that month's payment. A payment already collected is treated like any other contribution above.
• If an auto-pay attempt fails, no money is taken; you will receive a message with a link to retry.

If money left your account but the payment failed or shows as not completed, it is normally returned automatically by your bank or Razorpay within 5–7 working days. If it is not, email anandamfoundationngo@gmail.com or call +91 63511 63525 with the payment details and we will help.

We do not sell or ship physical goods. Receipts are delivered electronically – on screen right after payment, in My account → Donations, and by email. Program details, e-passes and join links are shared on the website, in the app and by message.